UrgentOpen
Calendar import stopped overnight
New Hope Fellowship · Taylor Grant · 18 minutes ago
The staff calendar is no longer showing events added after yesterday afternoon.
Accountable help
Support desk
Review church requests first, then open a timed and audited session only when access is needed.
Church requests
4 practice support items shown.
HighOpen
New staff member cannot accept invite
River City Community · Morgan Ellis · 1 hour ago
A new staff invite opens correctly but returns to the sign-in screen after verification.
NormalWaiting
Help configuring the first workspace
Crossroads Chapel · Jamie Brooks · Yesterday
The church owner wants help choosing modules before inviting the rest of the team.
NormalOpen
Billing contact needs to be updated
New Hope Fellowship · Taylor Grant · Yesterday
The former administrator still receives billing notices for the account.
Support rules
Record the reason
Start from a church request or write a specific support purpose.
Read-only first
Church data changes stay disabled unless the church grants permission.
Time-limited access
Every session ends after 30 minutes and keeps its action history.
Practice note
These requests and sessions are browser-only examples. They do not connect to Cypress Creek or another church database.